1st Focus Homecare Reviews | Trusted Home Care in Edinburgh

⭐ Reviews from Families Who Trust Us

At 1st Focus Homecare, nothing matters more than the experience of the people we support. Every review shared by our clients and their families reflects the compassion, reliability, and professionalism our team brings to every visit.

We’re proud to feature verified feedback from homecare.co.uk – the UK’s leading independent platform for care reviews – giving you complete confidence that these voices are genuine.

Whether you’re exploring care options for yourself or a loved one, these real stories offer reassurance, insight, and a clear sense of what it means to receive person-centred care from a team who truly cares.

E H

Daughter of Client

1st Focus Homecare have been looking after our 96 year-old mum, who has dementia and physical frailty, for the last five months and we have been very impressed with their service. The managers and care organisation staff are professional, efficient and quick to respond. She has three regular carers who are all lovely people and very well trained and skilled. They have worked with positivity and empathy to build the relationship and overcome initial resistance on our mum’s part to accepting the help she needs. A note is provided by the carers after each visit, viewable by the family on an online portal. 1st Focus deserve their high rating as a care provider and we wouldn’t hesitate to recommend them to others.

L F

Daughter of Client

We used the services of First Focus when our mum suffered from dementia when in her 90’s. We requested a 24 hour carer and got a lovely lady who was extremely caring, thoughtful and attentive to her needs. She did her cleaning and cooking and provided companionship throughout. The staff at the agency were also very supportive to both us and our mum. Thank you for all your help First Focus.

L M

Daughter of Client

I contacted First Focus to request an urgent PoC for my mum to enable me to have a short break. We had been waiting on a PoC from the Council for 4 months and I was extremely stressed. I contacted First Focus approximately 4-5 days before my break as I realised that I couldn’t go away unless my mum had support. My mum was insistent that she was able to manage independently. HR coordinator listened to my concerns and my assessment of my mum’s needs. She discussed the options and possible timings of visits. She contacted me later that day to provide details of support that their agency could provide, which was perfect for my mum. The HR coordinator was very supportive, helpful and professional in providing support and advice. This has been my experience with this company as a health professional which is why I contacted them to provide a care package for my mum. Unfortunately, my mum fell and was admitted to hospital before the service could commence (24hrs). First Focus waived any payment.

D F

Wife of Client

Excellent service in every way from three members of staff, in particular. We feel in safe and professional hands and look forward to taking advantage of their services again when required. Would highly recommend. Thank you very much!

J F

Daughter of Client

1st Focus have been absolutely amazing in all aspects of their care of my mum. All the team both in the office and the lovely ladies who care for my mum are wonderful! When my mum had a bad fall earlier in the year, the carers from 1st Focus stayed with her for many hours until the ambulance arrived. We can never thank them enough for all the care they gave to mum. She enjoyed chatting to them all and the care and compassion they showed to mum and also to us as a family is second to none.

Reviews - 1st Focus Homecare

⭐ Reviews from Families Who Trust Us